About this policy
Doctor Hot Chicken & Grill ("we", "us") operates https://doctorhotchicken.com. This policy explains what information this website, our online ordering site at https://order.doctorhotchicken.com and our Doctor Hot Chicken & Grill mobile app collect, and how that information is used and shared. Last updated October 11, 2026.
What this website is
This website (https://doctorhotchicken.com) is informational: our menu, hours, location and links to our online ordering site and mobile app. It has no accounts, sign-in or forms, and it does not ask you for personal information.
Server logs
Like almost every website, our hosting provider records standard server logs when a page is requested: the IP address, browser type, the page requested and the time. They are used to keep the site running and secure, and are kept for a limited period.
Analytics and cookies
We use Google Analytics to understand how visitors use this site: pages viewed, approximate location, device type and how you reached us. Google Analytics sets cookies and may process your IP address. Google's privacy policy is at https://policies.google.com/privacy and its opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
We use Microsoft Clarity to see how visitors interact with pages (clicks, scrolling and mouse movement) and to produce heatmaps and session recordings. Clarity sets cookies and masks any text typed on a page. Microsoft's privacy statement is at https://privacy.microsoft.com/privacystatement.
You can block or delete cookies in your browser settings; the site works without them.
Online ordering and our app
Ordering, customer accounts and payments happen on our online ordering site at https://order.doctorhotchicken.com and in our mobile app, which shows the same ordering site. It is run for us by PaliX Solutions. When you start checkout or place an order, we collect what we need to take, prepare and deliver your order: your name, phone number and email address, your delivery address, what you order and any notes you add (including delivery notes), and any details you give for curbside pickup, such as a description of your car. If you create an account, we also keep your sign-in details (your password only in scrambled form, or your Google or Apple sign-in), your saved delivery address, your rewards and your order history.
Your account is held by PaliX Solutions and also works at the other restaurants that take orders on its ordering system; each restaurant you order from sees the details of the orders you place with it. The ordering site also records the internet (IP) address and browser used when you sign out, ask to reset your password or delete your account, and, if you allow notifications, a code that identifies your device for notifications and whether you open them.
We share these details with the companies that help us do this: our card payment processor, which receives your card details directly from your device together with your name, email address, phone number, delivery address and what you ordered, checks for fraud using information about your device on the ordering site's pages, keeps any card you choose to save for future orders, and may offer to save your details with its own Link service; delivery couriers, when you choose delivery; the companies that host the ordering site and protect it from attacks; the email service that sends your order and sign-in emails; at some restaurants, a workplace messaging service that passes new orders to staff; Google and Apple, when you sign in or pay with them; and the push services of Google, Apple or your browser, to deliver notifications you allow.
Depending on the restaurant, the ordering site and app may also use Google Analytics, or Yandex Metrica (run by Yandex, a company based in Russia), to see how their pages are used; Yandex Metrica's session recording records your clicks, scrolling and what is shown on screen. These services set their own cookies and receive your IP address and device details. The ordering site itself sets cookies that keep you signed in, protect its forms and remember your cart at checkout.
We do not sell your personal information. Information travels between your device and the ordering site over an encrypted (HTTPS) connection, card details go straight from your device to the payment processor, and passwords are stored only in scrambled form.
Links from this website to the ordering site carry tracking parameters (utm_ tags) that tell us the visit came from this site; they contain no personal information.
Deleting your account
We keep your account until you delete it. After you delete it, order records and security records are kept for our business, tax and security records, with no set deletion date. You can delete the customer account you use on our ordering site and in our mobile app at any time. The steps, and what is deleted and what is kept, are on our Delete Your Account page at https://doctorhotchicken.com/delete-account.
Mobile app
Our mobile app is distributed through the App Store and Google Play. It is a version of our online ordering site, so the "Online ordering and our app" section above applies to it. If you allow notifications, the app registers your device to receive our offers, reminders about items left at checkout and, while you are signed in, updates on your orders. While you are signed in you can turn offers off in your account; that choice belongs to your account, so a signed-out device can receive offers again. To stop all notifications, turn them off in your phone's settings.
Maps and links to other sites
This site embeds a Google map on the pages that show our location. The map loads from Google when it scrolls into view and is covered by Google's privacy policy at https://policies.google.com/privacy.
This site links to map, social media and review services. Those sites have their own privacy policies, which apply once you leave ours.
Children
This website, our online ordering site and our app are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time; the date at the top shows the current version.
Contact us
Questions about this page can be raised in person or by phone: Doctor Hot Chicken & Grill, 117 W Girard Ave, Philadelphia, PA 19123, (215) 419-5940.