Who this page is for
This page explains how to delete the customer account you use to order from Doctor Hot Chicken & Grill on our online ordering site at https://order.doctorhotchicken.com and in the Doctor Hot Chicken & Grill mobile app. The app and the ordering site share one account, so deleting it in either place deletes it everywhere. Last updated October 11, 2026.
Our online ordering and app are provided for us by PaliX Solutions. The same account also works at the other restaurants that take orders on PaliX Solutions' ordering system, so deleting it deletes it at all of them. If you made more than one account (for example with a different email address, or with Apple's Hide My Email), each one is separate and must be deleted on its own.
Delete your account on the web
1. Go to https://order.doctorhotchicken.com and choose the Sign In button at the top of the page (just a person icon on a phone). Sign in with Google, Apple, or the email and password you order with.
2. Choose your account button at the top of the page (your name, or the person icon on a phone) to open your account.
3. Choose Delete Account, type DELETE to confirm, then choose Permanently Delete.
Delete your account in the app
1. Open the app and tap Profile at the bottom of the screen. Sign in if asked, then tap Profile again.
2. Tap Delete Account, type DELETE to confirm, then tap Permanently Delete.
What is deleted
Your account is deleted straight away and permanently; it cannot be undone. This removes your sign-in (your name, email address, phone number and password, and the link to any Google or Apple sign-in), your saved delivery address, your loyalty points and rewards, your saved cart, the order totals we kept to suggest your favorite location, and the link between your phone's notifications and your account. Cards you saved at checkout are not removed; see What is kept, and why.
Your Google or Apple account may still list us among its connected apps; you can remove us in your Google or Apple account settings. If you keep the app installed, it can still receive our offers as a signed-out device: turn off notifications for the app in your phone's settings, or uninstall it.
What is kept, and why
Records of the orders you placed are kept for our tax and accounting records. On orders placed while you were signed in, your name, phone number, email address and delivery address (with any delivery instructions) are removed; the items, prices, payment reference and any notes you typed with the order or its items (including delivery notes written in the Special Instructions box) stay with the order. Orders placed without signing in were never linked to your account and keep the details entered at checkout.
Copies of each order made to run the restaurant (kitchen and printer tickets, the restaurant's order screens and alerts, curbside pickup notes including any car description you gave, and checkout records with your email address, phone number and cart) may still hold the name, contact details and delivery address given with that order.
We keep security log entries, such as for sign-outs, password-reset requests and the deletion itself, recording when each happened and the internet (IP) address and browser used. If we sent you a code to confirm your email address or phone number, we also keep a record of those codes, with the email address or phone number each went to.
Card payments are handled by our payment processor. Deleting your account does not delete the payment profile and any cards saved with the processor at checkout; the processor keeps them, and its records of your payments, under its own privacy policy.
If a courier delivered an order, the delivery company keeps its own record of that delivery, including the name, phone number and address given for it, under its own privacy policy.
These records have no set deletion date: we keep them as part of our business, tax and security records. Copies may also remain in our system backups and logs.
If you cannot sign in
If you have forgotten your password, choose Sign In (in the app, tap Profile), then Forgot Password? under the password box, and we will email you a temporary password. If you still cannot get into your account, call us at (215) 419-5940. We will pass your request to PaliX Solutions, which runs our online ordering. They will first confirm the account is yours, then delete it within 30 days. The same information is deleted and kept as described on this page.
Contact us
Questions about this page can be raised in person or by phone: Doctor Hot Chicken & Grill, 117 W Girard Ave, Philadelphia, PA 19123, (215) 419-5940.